Terms & Conditions of Carriage

Terms & Conditions of Carriage

E-TICKET CONDITIONS OF CONTRACT AND TERMS OF CARRIAGE FOR FLIGHTS OPERATED BY SKIPPERS AVIATION PTY LTD

Terms of Carriage

For the purpose of these terms of carriage, and the transport services provided pursuant to them, the phrase ‘this ticket’ shall be understood to include your E-Ticket Customer Receipt and all documentation issued to you (excluding any insurance documentation) as part of your E-Ticket travel.

  1. This Ticket is issued, and transport and services in Australia are provided, on these terms of carriage which include the conditions of contract and (where consistent with these terms) notices in this Ticket and in fare and timetable bookings, (“Terms”). Any carrier, or service supplier designated in this Ticket or providing transport or services in respect of this ticket are called “Operator(s)”.
  2. Any money received for this Ticket by an agent issuing it (“Agent”) is received in trust for this issuing airline. Skippers Aviation does not receive this money as agent for any other Operator. The Agent is not for any other purpose agent of any Operator.
  3. Operators are not common carriers and may refuse to carry any person or goods without giving reasons.
  4. Each Operator is responsible only for transport or services provided by it and has no liability for any other transport or services.
  5. This Ticket is not transferable. There is no obligation to provide any transport or services under this Ticket unless satisfactory proof of identity of the designated passenger is produced (namely a driver’s licence or similar form of photographic identification) when checking in for the flight.
  6. This ticket is valid only for transport and services specified. If the passenger or the Purchaser of the ticket alters or cancels transport or services or their order, the ticketed fare structure may become inapplicable. Under certain fare structures this Ticket may become valueless and not refundable if not used on the date or for the transport or services specified, Passenger and Purchaser each then agrees to pay full fares and prices. The Operator may charge cancellation fees or make refunds at its absolute discretion. Not all services and fare types are necessarily available to all passengers.
  7. Purchaser acknowledges receipt of this Ticket for related charges described therein. If this ticket is purchased with a credit card Purchaser agrees to make payment in full when billed or in extended payments in accordance with the standard policy of the issuer of the credit card.
  8. Operators may, without notice, substitute means of transport or service suppliers. These terms apply to any substituted for altered transport or services.
  9. Industrial disputes, loading restrictions, unsuitable weather and other operating restrictions may necessitate cancellation or delay of transport or services. Operators also reserve the right to cancel any booking for other reasons.
  10. Subject to these Terms, Operators have no responsibility for costs or losses resulting from diversion, substitution, alteration, cancellation, or delay or from loss or delay of baggage.
  11. If passengers are landed at a place other than the specified destination, the Operator will make all reasonable efforts to transport them to that destination but with no obligations as to time, date, or means of transport.
  12. Passengers must comply with all laws and regulations and with the instructions of the Operator and its representatives. Passengers must submit to reasonable searches of their persons and baggage. A passenger’s baggage may be searched without notice to the Passenger.
  13. Alcohol is not permitted on board nor is this consumption of alcohol permitted on all Skippers Aircraft. If, in the opinion of a representative of the carrier, the Passenger is in breach of these Terms or under the influence of drugs or alcohol or it is necessary for the safety or comfort of other passengers or for the protection of property, the Passenger may be denied boarding or be required to leave the aircraft or other means of transport, and may if necessary be physically removed or restrained.
  14. Except as otherwise provided by these Terms, and to the extent permitted by law:
    1. Operators are not liable for death of or injury to any person, for loss of or damage to baggage or goods, for delay, or for consequential or other loss of any kind, arising directly or indirectly from negligence or omission or some other cause in connection with provision or non-provision of any transport or service; and
    2. No Agent or Operator is liable for inaccuracy in any information concerning transport; services or their pricing.
  15. If an Operator is liable in connection with transport by water, this liability is limited to the extent permitted by Part VIII of the Navigation Act 1912 (Commonwealth) if that Part applies and, if it does not apply, liability is limited to an equivalent extent.
  16. Protection given by these Terms to an Agent or Operator shall extend to its servants, agents, representatives, related companies and independent contractors. This condition is included for the protection of those persons, in consideration of their services to the passenger.
  17. These Terms may not be modified or waived by any person.
  18. If any Term fails to have all, some or any effect, or causes any other Term to fail at all, it shall be read down or severed to preserve the rest of these Terms.
  19. Wherever it is issued, this Ticket and carriage or services supplied thereunder are governed by the law in force in the State of Western Australia.
  20. Passengers are required to present for check in and travel with either shoes, sandals or thongs. Bare feet are not allowed.
  21. Passengers should not wear clothes bearing slogans that would normally be deemed offensive.
  22. Passengers should also present themselves in a physical state that is not likely to cause offense to other passengers. This includes personal hygiene.

Checked Baggage

Checked Baggage Limits

The total linear dimensions (i.e. Length plus Width plus Height) of any item of baggage, must not exceed 158cm (62in), maximum weight acceptable of any single item is 32kg.

Any item of baggage exceeding the size or weight limit, will not be accepted at passenger check in and must be consigned as freight.

Carriage of Surfboards

When packing surfboards for a Skippers flight please ensure that no more that 2 surfboards are included in any one pack, and that the pack does not exceed the limit of 32kg.

Checked Baggage Allowance

Each customer occupying a paid seat is entitled to the following free baggage allowances.

  • Northern Goldfield – 15kg including cabin baggage
  • Carnarvon and Monkey Mia / Shark Bay passengers – 23kg including cabin baggage
  • Kimberely Region 15kg including cabin baggage. **Hardcases not permitted, soft baggage only**

NB – THESE ALLOWANCES MAY CHANGE SUBJECT TO PAYLOAD RESTRICTIONS CAUSED BY WEATHER OR ANY OTHER CIRCUMSTANCES WITH NO OBLIGATION FOR THE OPERATOR TO MAKE ARRANGEMENTS TO CARRY THE OFFLOADED BAGGAGE.

Excess Baggage

Charges apply for weight in excess of the Skippers free baggage allowance. Excess baggage is charged at the rate of $7.50 per kilogram on all Skippers flights. Further details can be obtained from Skippers terminal 08 9479 1244.

Excess Baggage Carriage Restrictions

Excess baggage is carried subject to space availability and hence may not be carried on the same service as the passenger. Excess baggage is only carried to the airport specified on the Skippers baggage tag. The passenger is responsible for collection of excess baggage and/or any other related delivery expenses.

Excess Baggage Limit

Total baggage exceeding 100kg will not be accepted as excess baggage. Such consignments must be processed as freight. Freight is not guaranteed to travel on the same flight.

Other International Airlines

Customers should check the applicable airline for cabin and checked baggage allowances and excess baggage rates, as they may vary.

Insurance

Skippers recommends that you take out Travel insurance. Talk to your Travel Agent or insurance provider before you travel.

Domestic Notice – Limitation of Liability

Carriage wholly within Australia which is not international carriage as defined by the Warsaw Convention, is subject to the provisions of the Civil Aviation (Carriers’ Liability) Act 1959 as amended or complementary State Legislation, Skippers liability in respect of the death or injury of any passenger is limited to AUD$500,000 and in respect of baggage is limited to AUD$1,600 per passenger (for checked baggage) and AUD$160 per passenger (for cabin baggage).

Cabin Baggage

Cabin Baggage Limited to 4 kilograms in weight. If combined weight is more than 4kg they must be checked-in and carried in the aircraft hold.

The cabin baggage allowance is inclusive of total baggage allowance.

All airline members of the International Air Transport Association (IATA) have agreed to observe the following cabin baggage regulations. The articles listed may be carried free of charge over and above the free checked baggage allowance (but not exceeding 5 kilograms).

  • A handbag, pocket book or purse, which is appropriate to normal travelling dress and is not being used as a container for the transportation of articles which would otherwise be regarded as baggage.
  • An overcoat, wrap or blanket.
  • A small camera and/or a pair of binoculars.
  • A reasonable amount of reading matter for the flight.
  • Infant’s food for consumption on flight.
  • Prosthetic device for the passenger’s use provided that the passenger is dependent upon them.
  • Wheelchairs and infant’s carry baskets (these items will be stowed in the aircraft hold).

All Other Articles – including overnight bags, briefcases, personal computers, large size cameras etc. taken into the cabin as hand baggage are subject to the following conditions when travelling on Skippers aircraft.

One Briefcase or One Small Bag not exceeding: depth 23cm (9in), height 34cm (13in), length 48cm (19in), maximum weight 5kg.

One soft-sided (non-rigid frame) suit pack or garment bag not exceeding: thickness 11cm, width 60cm, length 114cm.

Valuable Items

All baggage should be locked, items of value – such as money, jewellery, precious metal, negotiable papers, securities, business documents or the like – should only be carried on your person or in cabin baggage under your care. Skippers Aviation is not liable for loss or damage resulting from inherent defect, quality or service of goods carried.

Dangerous Goods

For safety reasons, the following types of restricted articles are examples which must not be carried in your baggage or about your person. If you have any doubt about what you may carry please request more information from Skippers Aviation before you travel.

  • Compressed gases e.g. refrigerants, flammable and poisonous such as butane and aqualung cylinders.
  • Corrosives e.g. acids, alkalines, mercury and wet cell batteries.
  • Explosives munitions, fireworks and flares.
  • Flammable liquids and solids e.g. lighter or heating fuel, MATCHES, paints and articles easily ignited.
  • Infectious substances e.g. live virus substances.
  • Radioactive materials and all poisons e.g. insecticides and weed killers.

Medicines and toiletries in limited quantities (100mls) and alcoholic beverages may be carried in checked baggage (maximum 2 litres). Firearms are NOT permitted in the cabin. Passengers shall not tender dangerous goods or potentially dangerous goods for carriage as baggage. Carriers may destroy, abandon and/or retain as evidence any such goods.

Notice of Government Imposed Taxes & Fees

The price of this Ticket may include taxes and fees which are imposed on air transportation by government authorities. These taxes and fees, which may represent a significant portion of the cost of air travel, are included in the total fare. You may also be required to pay taxes or fees not already collected.

Important Notices

In accordance with Civil Aviation Regulations, smoking is NOT permitted on Australian domestic flights, in Australian airport terminals and on certain carrier’s international services. The Civil Aviation Act (Commonwealth) and the Civil Aviation Regulations contain rules for passenger conduct to ensure safety in air travel. Passengers must comply with those rules at all times.

In-flight Well-being

To ensure your well-being in-flight we recommend that you do the following:

  • Consult your doctor before you travel if you have any concerns about any medical conditions which might affect you during a flight.
  • Follow the health advice provided in the in-flight Comfort Card in the seat pocket on the aircraft, including but not limited to, avoiding consumption of excessive alcohol and undertaking the recommended exercises to counteract the risk of deep vein thrombosis (DVT) on long haul flights.

Notice

If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss or damage to baggage. See also notices headed ‘Advice to International Passengers of Liability’ and ‘Notice of Baggage Liability Limitations International Passengers’.

Conditions of Contract

  1. As used in this contract ‘Ticket’ should be understood to include your E-Ticket Customer Receipt and all documentation issued to you of which these conditions and notices form part, “carriage” is equivalent to “transportation”, “carrier” means all air carriers that carry the passenger or his or her baggage hereunder or perform any other service incidental to such air carriage. “Warsaw Convention” means the convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.
  2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not “International Carriage” as defined by that Convention.
  3. To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to:
    1. provisions contained in the Ticket
    2. applicable tariffs;
    3. operator’s conditions of carriage and related regulations which are made part hereof (and are available on applications at the offices of the operator), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
  4. Operator’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in the operator’s tariffs, conditions of carriage, regulations or timetables, operator’s address shall be the airport of departure shown opposite the first abbreviation of operator’s name in the tickets; agreed stopping places are those places set forth in this Ticket or as shown in the operator’s timetables as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
  5. An air carrier issuing a Ticket for carriage over the lines of another air carrier does so only as its Agent.
  6. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by operator for carriage and its agents, servants and representatives.
  7. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation complaint must be made in writing to operator forthwith of discovery of damage and, at the latest within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
  8. This ticket is good for carriage for one year from date of issue, except as otherwise advised in this ticket, in operator’s tariffs conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Operator may refuse transportation if the applicable fare has not been paid.
  9. Operator undertakes to use its best efforts to carry the passenger and baggage with reasonable despatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Operator may without notice substitute alternate carriers or aircraft, and may omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Operator assumes no responsibility for making connections.
  10. Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
  11. No agent, servant or representative of operator has authority to alter, modify or waive any provision of this contract.

OPERATOR RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR OPERATOR’S TARIFFS, RULES OR REGULATIONS.

FARE RULES

SKIPP-E-FLEX – Y class

1.  Fare is a “FLEXIBLE FARE”.
2.  Payment and ticketing is required at time of booking.
3.  Itinerary changes are permitted up to 24 hours prior to scheduled departure time and are subject to availability.
4.  Fare is NON refundable.
5.  No destination changes permitted.
6.  Credit vouchers can be requested up to 24 hours prior to scheduled flight time and are valid for 12 months.
7.  Name changes are permitted up to 2 hours prior to flight departure time.
8.  Fare is forfeited if the passenger fails to complete check in before the flight closure time. All flights close 30 minutes prior to the scheduled departure time.

SKIPP-E-SEMI FLEX – B class

1.  Fare is a “SEMI FLEXIBLE FARE”.
2.  Payment and ticketing is required at time of booking.
3.  Itinerary changes are permitted up to 24 hours prior to scheduled departure time and are subject to class availability.
4.  Fare is NON refundable.
5.  No destination changes permitted.
6.  Fare is upgradable to flexible fare with change fee of $44 plus difference between fares.
7.  Name changes are permitted with a $44 change fee per person, per change.
8.  Fare is forfeited if the passenger fails to complete check in before the flight closure time. All flights close 30 minutes prior to the scheduled departure time.

SKPP-E-SAVER – K class (Senior or child fare)

1.   Fare is a “SAVER FARE”.
2.   Payment and ticketing required at time of booking.
3.   Fares NON refundable.
4.   No destination changes permitted.
5.   Fare is upgradable to next available class with change fee of $44 plus difference between fares.
6.   Itinerary changes are permitted up to 24 hours prior to scheduled departure time and are subject to class availability. A $44 change fee per person per change plus difference in fare will apply.
7.   Name changes are permitted with a $44 change fee per person, per change
8.   Fare is forfeited if the passenger fails to complete check in before the flight closure time. All flights close 30 minutes prior to     the scheduled departure time.
9.   Fare available as seniors fare, seniors must be aged 60 years and over and provide proof of age at check in.
10. Fare available as child fare, Children are aged between 2 and 12 years.

SKIPP-E-PROMO – N class (Bereavement/Medical compassionate fare)

1.  Fare is a “PROMO FARE”.
2.  Payment and ticketing required at time of booking.
3.  Fares NON refundable.
4.  No destination changes permitted.
5.  Name changes are not permitted.
6.  Itinerary changes are permitted up to 24 hours prior to scheduled departure time and subject to class availability. A $44 change fee per person per change (plus the difference in upgrading the fare to the next available class) will apply.
7.  Fare is forfeited if the passenger fails to complete check in before the flight closure time, all flights close 30 minutes prior to the scheduled departure time.
8.  Fare available as bereavement or medical compassionate fare.

SKIPP-E-DEAL – S class (Community and standby fare)

1.  Fare is a “DEAL FARE”.
2.  Payment and ticketing required at time of booking.
3.  Fares NON refundable.
4.  No destination changes permitted
5.  Name changes are not permitted.
6.  No itinerary changes permitted
7.  Standby fare only 24 hours prior to flight departure time subject to seat availability.
8.  Community fare available to local residents no less than 60 days prior to flight departure time subject to seat availability.
9.  Fare is forfeited if the passenger fails to complete check in before the flight closure time. All flights close 30 minutes prior to the scheduled departure time.

Children, Infants and unaccompanied minors

Children between 2 and 12 years old need to be booked as a child.

Children under 2 and not occupying a seat will not be charged and are classed as Infants; only one infant can be booked per passenger, children less than 2 years of age can only travel if accompanied by an adult passenger. Skippers need to be advised if you are travelling with an infant and travel can be refused if prior notice has not been made by calling our Reservation hotline on 1300 729 924.

A children aged between 5 and 12 years old who are travelling without the supervision of a passenger 15 years and over are deemed to be an unaccompanied minor, Skippers need to be advised at least 48 hours prior to their travel or travel can be refused. A fee of $33 per child will be charged for all unaccompanied minors and the unaccompanied minor form should be completed and presented at check in. The unaccompanied form can be accessed and downloaded from the Skippers website at www.skipppers.com.au. For more information on fare rules please call our Reservation hotline on 1300 729 924.

Very friendly staff, my flight ran on time. Plenty of parking available.

Sam Marsh

Always good service while flying on skippers aircrafts by flight attendants

Jacinta Hardegen

Have had 2 flights with skippers and the flight both ways was good. friendly staff both on board and ground crew

Anthony Dixon